Employees at a Large Call Centre Perform Repetitive Tasks (Low

question 48

Multiple Choice

Employees at a large call centre perform repetitive tasks (low variety) by documenting mailing addresses from customers who call the centre. The work process is the same for all inquiries to all call centre staff members (low analyzability) . The best organizational structure for this work unit:

• A)would have low formalization.
• B)is an organic structure.
• C)is a mechanistic structure.
• D)would coordinate mainly through informal communication.
• E)would have none of these characteristics.

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Definitions:

Ionizing Radiation

A type of energy released by atoms in the form of electromagnetic waves or particles, capable of removing tightly bound electrons from atoms, thus changing their chemical properties and potentially causing damage to living tissue.

Nonionizing Radiation

A type of radiation that does not have enough energy to remove tightly bound electrons from their orbits around atoms, including ultraviolet and visible light, infrared, and radio waves.

Headaches

Pain or discomfort in the head, scalp, or neck, often associated with tension, stress, or other health issues.

Mold

A type of fungus that grows in the form of multicellular filaments called hyphae, often found in damp or decaying matter.