Employees at a Large Call Centre Perform Repetitive Tasks (Low

question 48

Multiple Choice

Employees at a large call centre perform repetitive tasks (low variety) by documenting mailing addresses from customers who call the centre. The work process is the same for all inquiries to all call centre staff members (low analyzability) . The best organizational structure for this work unit:

• A)would have low formalization.
• B)is an organic structure.
• C)is a mechanistic structure.
• D)would coordinate mainly through informal communication.
• E)would have none of these characteristics.

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Definitions:

Total Equivalent Units

A calculation used in process costing to convert partial units of production into full units for easier cost assignment.

Conversion Costs

Costs incurred in the process of converting raw materials into finished goods, typically including labor and overhead expenses.

Roasting Department

A specialized division within a company or factory where coffee beans are roasted.

Packaging Department

A division in a manufacturing facility focused on the packaging of products for storage or shipment.