ABC Corp Selected Employees from Across the Organization to Find New

question 103

Multiple Choice

ABC Corp. selected employees from across the organization to find new ways to serve customers. The team operated independently of the main organization and experimented with new service delivery approaches. This team is most similar to:

• A)the action research approach to organizational change.
• B)a parallel learning structure.
• C)the appreciative inquiry approach to organizational change.
• D)the process of creating an urgency to change.
• E)the process of diffusing organizational change.

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Definitions:

Contribution Margin

The amount by which a product's sales price exceeds its total variable costs, indicating the contribution towards covering fixed costs and generating profit.

Cost Of Goods Sold

The total cost of merchandise sold during the period.

Activity Index

A measurement used to assess the level or rate of operations or actions within a particular area, often in relation to productivity or economic indicators.

Variable Costs

Costs that change in proportion to the level of production or sales volume.