Official Guidelines That Govern What a Group Is Supposed to Do

question 69

Multiple Choice

Official guidelines that govern what a group is supposed to do and how the members should behave are referred to as

• A) social norms.
• B) rules.
• C) procedural norms.
• D) task norms.

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Definitions:

Customer Relationship Specialists

Professionals who focus on building and maintaining positive relationships between a company and its customers, often managing inquiries, complaints, or customer service.

Critical Roles

Positions within an organization that are deemed essential for the execution of its strategic goals and operational continuity.

Shareholder Value

Refers to the value delivered to shareholders of a corporation due to management's ability to increase sales, earnings, and free cash flow, which leads to a rise in dividends and capital stock value.

Succession Management

A strategic process of identifying and developing internal talent within an organization to fill key leadership positions in the future.