Which Step Falls Under Joseph Juran's Concept of Quality Control

question 2

Multiple Choice

Which step falls under Joseph Juran's concept of quality control?

• A) Identify the customers
• B) Establish measurement
• C) Diagnose to find causes
• D) Determine customer needs

---

Definitions:

Variable Manufacturing Overhead

Costs that fluctuate with the level of production output, such as utilities or materials that vary with production volumes.

Direct Labor-hours

The total amount of time spent by workers directly involved in the manufacturing of a product.

Variable Overhead Standards

The budgeted or standard costs associated with variable overheads, which are expected to change in proportion to different levels of production activity.

Direct Labor-hours

Represents the total hours of labor directly involved in manufacturing a product or delivering a service.