When Innovating Via Design Disruption How Should You Respond to a Backlash

question 21

Multiple Choice

When innovating via design disruption how should you respond to a backlash from loyal users?

• A) Say sorry and return to your previous strategy
• B) Tell them that they are wrong and should use another brand
• C) Continue to invest in a long-term campaign to make over the brand
• D) None of these

Analyze the relationship between cohesion and performance in groups.

Identify communication styles and concerns in different stages of group development.

Recognize the effects of group development stages on performance effectiveness.

Explain the concept of equifinality in systems theory.

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Definitions:

Payment

The transfer of money, goods, or services in exchange for a product, service, or to fulfill an obligation.

Annual Interest Rate

The percentage of a sum of money charged for its use per year.

Double

To increase or become twice as much in size, amount, or number.

Value

The importance, worth, or usefulness of something, often determined by its desirability, utility, or rarity.