Loyalty of Patients Was Found to Be Highly Correlated to Two

question 79

Multiple Choice

Loyalty of patients was found to be highly correlated to two key attributes:

• A) assurance and responsiveness
• B) responsiveness and tangibles
• C) tangibles and reliability
• D) reliability and assurance

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Definitions:

Credit Policy

A set of guidelines that a company follows to determine the credit terms and limits for customers, impacting how credit is extended and collected.

Past Payment History

The record of an individual's or entity's past payments on all debts, used by lenders to gauge creditworthiness.

Initial Credit Purchase

The first acquisition of goods or services that allows payment to be delayed.

Sight Draft

A financial document that demands immediate payment upon presentation to the drawee, often used in international trade.