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Which of the following is considered to be the last step in the marketing research process?
Theory Y
is a management approach that assumes employees are self-motivated, enjoy work, and will seek and accept responsibility and challenges.
Douglas McGregor
An influential social psychologist who proposed Theory X and Theory Y to describe different attitudes towards workforce motivation and management.
Fishbone Diagram
A visual tool that identifies, organizes, and displays possible causes of a problem or condition. It is also known as a cause-and-effect diagram or Ishikawa diagram.
Philip B. Crosby
An American businessman and author who contributed significantly to management theory and quality improvement practices.
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