A ________ Records How Well the Company Is Doing Year

question 101

Multiple Choice

A ________ records how well the company is doing year after year on customer-based measures (e.g., percentage of new customers to average number of customers) .

• A) management scorecard
• B) variance scorecard
• C) customer-performance scorecard
• D) mission/objectives scorecard
• E) stakeholder-performance scorecard

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