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Ninety-five percent of dissatisfied customers don't complain; they just stop buying.
Q6: The ability of a company to meet
Q12: In general, companies can use their databases
Q17: With _ as a target market strategy,
Q19: List four external marketing metrics that will
Q30: A company can identify its _ by
Q74: The demand for business goods is ultimately
Q95: The average dissatisfied customer gripes to _
Q105: In evaluating different market segments, the firm
Q107: In reordering office supplies, the only stages
Q132: If a buyer is loyal to two