Customer Training and Customer Consulting Are Two Areas for Service

question 15

True/False

Customer training and customer consulting are two areas for service differentiation that manufacturers can use with their products.

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Definitions:

Fetch

The process by which a computer retrieves data or instructions from memory.

Nonvolatile Storage

Permanent storage, as in read-only memory (ROM).

RAM Memory

Volatile computer memory where data can be read and written, used for storing the operating system, application programs, and data in current use.

Read/Write Head

A component of a disk drive, such as a hard drive, that reads data from and writes data to the disk.