Service Companies Can Try to Demonstrate Their Service Quality Through

question 43

Multiple Choice

Service companies can try to demonstrate their service quality through physical evidence and

• A) people.
• B) presentation.
• C) predatory pricing.
• D) profits.
• E) pricing.

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Definitions:

Premium Bond

A bond sold at a price higher than its face value, typically because it offers interest rates higher than the current market rates.

Discount Bond

A bond sold for less than its face value, where the difference between the purchase price and the face value represents the investor's return.

Registered Form

A security that is registered in the issuing corporation's books in the name of the owner, requiring transfer through formal procedures.