General Electric Sends Out 700 000 Response Cards a Year

question 95

Multiple Choice

General Electric sends out 700 000 response cards a year asking households to rate its service people's performance. Which step is GE taking to increase quality control?

• A) monitoring customer satisfaction
• B) enhancing communications materials
• C) employing differential pricing
• D) standardize the service
• E) invest in good training and hiring procedures

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Definitions:

Single Individual

Refers to one person, often in contexts emphasizing the role or impact of just one member within a larger group or system.

Closed Receivership

A legal process where a court appoints a receiver to manage the affairs of a financially troubled company, with the aim of paying off its debts.

Corporate Governance

The set of rules, practices, and processes used to direct and manage a corporation, aiming to balance the interests of various stakeholders.

Bylaws

The set of rules and regulations that govern the internal management of an organization or corporation.