There Are Steps Service Firms Can Take to Increase Quality

question 18

Multiple Choice

There are steps service firms can take to increase quality control. Which of the following involves preparing a service blueprint?

• A) monitor customer satisfaction
• B) standardize the service-performance process
• C) invest in good training procedures
• D) invest in good hiring procedures.
• E) reduce customer contact points

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Definitions:

Critical Care

Specialized healthcare provision for patients experiencing life-threatening injuries or illnesses, requiring extensive monitoring and support from specialized medical staff and equipment.

Multiple Requests

The occurrence of several demands or enquiries made simultaneously or in a short period of time.

Inconvenience

A mild annoyance or cause of discomfort that makes a task or situation less easy or more troublesome.

Audience Comply

The act of an audience or recipient obeying or agreeing with a request, directive, or guideline presented to them.