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Which of the Determinants of Service Quality Involves the Ability

question 34

Multiple Choice

Which of the determinants of service quality involves the ability of employees to convey trust and confidence?


Definitions:

Glycolysis

The metabolic pathway in the cytoplasm where glucose is broken down to pyruvate, generating ATP and NADH.

Phosphoglyceraldehyde (PGAL)

A three-carbon sugar molecule that serves as an intermediate in several central metabolic pathways, importantly in photosynthesis and glycolysis.

Glucose

A simple sugar that is an important energy source in living organisms and is a component of many carbohydrates.

Aerobic Respiration

A process of producing cellular energy involving oxygen. Cells break down food in the mitochondria in a long, multistep process that produces roughly 36 ATP.

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