A Service Company Can Differentiate Itself on Three Levels

question 97

Multiple Choice

A service company can differentiate itself on three levels. The first is reliability, the second is resilience, and the third is

• A) employees.
• B) assuredness.
• C) teamwork.
• D) innovativeness.
• E) confidence.

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Definitions:

Senior-Citizen Discounts

Reduced prices offered to elderly individuals, typically those aged 65 and over, as a benefit for their age.

Cash Rebates

Refunds offered to consumers as an incentive to purchase a product or service.

Inelastic Supply

Characterizes a situation where the quantity supplied of a good is not significantly changed by the price of that good.

Antiques

Objects of considerable age valued for their artistic, historical, or collectible qualities.