The First "Gap" That Can Cause Unsuccessful Service Delivery Is

question 7

True/False

The first "gap" that can cause unsuccessful service delivery is the "gap" between management's perceptions of consumer expectations and consumers' expected service.

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Definitions:

LSD

Lysergic acid diethylamide, a powerful hallucinogenic drug that alters perception, mood, and numerous cognitive processes.

PCP

PCP, or Phencyclidine, is a dissociative drug formerly used as an anesthetic, which can cause hallucinations and severe neurobehavioral effects.

Waking Consciousness

The state of being aware and able to think and respond with clarity during periods of wakefulness.

Remembering

involves the process of recalling information that has been previously encoded and stored in memory.