Two Important Considerations in Service Delivery Are Managing Customer Expectations

question 4

True/False

Two important considerations in service delivery are managing customer expectations and incorporating self-service technologies.

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Definitions:

Selling Price

The price at which a good or service is offered to the public.

Retail Price

The cost at which a product is sold to the end consumer, including any markups by retailers.

Prisoners' Dilemma

A theoretical situation in game theory where two individuals acting in their own self-interest do not produce the optimal outcome, illustrating the potential conflict between personal and collective rationality.