The First "Gap" That Can Cause Unsuccessful Service Delivery Is

question 7

True/False

The first "gap" that can cause unsuccessful service delivery is the "gap" between management's perceptions of consumer expectations and consumers' expected service.

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Definitions:

Content Analysis

Traditionally, a quantitative, systematic technique for describing the manifest content of communications.

Magazines

Periodical publications containing a variety of articles, stories, and advertisements, typically focused on specific interests.

Newspapers

Publications containing written information on current events, features, analysis, and advertising, usually printed on cheap paper and distributed daily or weekly.

Data Reduction

The process of reducing “raw” data to a simpler form by using, for example, summary statistics, tables, or graphs.