The Creation of "Service Standards" Such as a Policy of Answering

question 113

Essay

The creation of "service standards" such as a policy of answering the company's phone on the second ring, is an example of a firm trying to prevent which of the service-quality "gaps" from ever beginning?

Understand the distinction between direct and indirect costs in a manufacturing environment.

Identify the components of managerial accounting reports.

Distinguish between different types of costs (direct materials, direct labor, factory overhead).

Recognize the role and preparation of managerial accounting reports for internal decision-making.