If We Say That Services Cannot Be Seen Before Purchasing

question 75

Multiple Choice

If we say that services cannot be seen before purchasing that is a customer must experience other clues to the service quality besides the tangible aspect, we are saying that a service is

• A) perishable.
• B) physical.
• C) intangible.
• D) variable.
• E) inseparable.

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Definitions:

Frustrated

A feeling of irritation or annoyance due to obstacles, setbacks, or difficulties preventing one from achieving their goals.

Outcomes

The results or consequences of actions, often used in an educational context to refer to the skills or knowledge gained.

Mindset

An established set of attitudes or beliefs held by someone.

Personality

The combination of characteristics or qualities that form an individual's distinctive character, affecting thoughts, feelings, and behaviors.