Examlex
The service quality of a firm is tested at each customer encounter. Parasuraman, Zeithaml, and Berry formulated a service-quality model that highlights the main requirements for delivering high service quality. The model identifies five gaps that cause unsuccessful delivery. Please list and define each of these "gaps."
Incentives
Rewards or stimuli designed to motivate individuals to perform specific actions or behaviors.
HR Dashboard
A visual representation tool that displays key human resources indicators, metrics, and data points to monitor and analyze workforce performance and trends.
Balanced Scorecard
A balanced scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.
Boston Consulting Group
A global management consulting firm that advises clients in management decisions, organizational strategy, and operations.
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