Based on the Service-Quality "Gaps" Model, the Researchers Identified Five

question 89

Essay

Based on the service-quality "gaps" model, the researchers identified five determinants of service quality. List and briefly explain each.

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Definitions:

Sales Lead Tracking

The process of monitoring and managing potential customers or leads throughout the sales pipeline.

SugarCRM

A software company that produces a web-based customer relationship management (CRM) application.

Dashboards

Interactive interfaces that visually present data summaries, metrics, and key performance indicators (KPIs) to monitor the status of projects, functions, or processes.

Visualization

Visualization is the process of turning abstract data into graphical or visual representations, making information more accessible and understandable.