When Conflict Is Chronic or Acute, It Can Be Resolved

question 61

Multiple Choice

When conflict is chronic or acute, it can be resolved using ________, which means resorting to a neutral third party skilled in conciliating the two parties' interests.

• A) diplomacy
• B) mediation
• C) laddering
• D) reciprocity
• E) arbitration

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Definitions:

Miscommunication

The failure to convey or understand a message correctly between parties, which can lead to confusion, misunderstandings, and sometimes conflict.

Kraut and Johnston

Researchers known for their studies in social psychology, particularly in the context of human interactions and the effects of computer-mediated communication.

Team Sport

A type of sport where individuals organize into opposing teams and compete to achieve a common goal.

Display Rules

Cultural norms that dictate the appropriate expressions of emotions in various social situations.