Technical Companies Can Learn a Great Deal by Studying Customers

question 28

Multiple Choice

Technical companies can learn a great deal by studying customers how make the most advanced use of the company's products and who recognize the need for ________ before other customers do.

• A) changes
• B) marketing programs
• C) management interaction
• D) improvements
• E) deletions

---

Definitions:

Minority Neighborhoods

Urban areas predominantly inhabited by members of racial or ethnic minority groups, often shaped by historical, social, and economic factors.

Mortgages

Loans specifically provided for the purchase of property or real estate, where the property itself is used as collateral for the loan.

Social Stratification

The structured form of social inequality within a society, categorized by hierarchies of class, race, and gender, among others, impacting access to resources and power.

American Dream

The belief that anyone, regardless of where they were born or what class they were born into, can attain their own version of success in a society where upward mobility is possible for everyone.