Examlex
In the value chain,the primary activity of customer service is to assist customers in their use of the product,and thus maintain and enhance the product's value.
Diffusion of Responsibility
A phenomenon where individuals in a group are less likely to take action or feel accountable when the responsibility is perceived to be shared among all group members.
Dispositional Factors
Internal factors such as personality traits and temperament that influence an individual's behavior and attitudes.
Strain
Refers to physical or psychological stress that results from exposure to demands or pressures.
Adolescence-Limited Offenders
Individuals who engage in criminal or delinquent behavior primarily during their adolescent years, with such behavior diminishing as they enter adulthood.
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