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Explain the problems that CBI's purchasing department faced before the implementation of SAP.
McDonaldization
George Ritzer’s term describing the spread of bureaucratic rationalization and the accompanying increases in efficiency and dehumanization.
Rationalization
The process of replacing traditional and spontaneous methods of organization with calculated, efficient, and predictable procedures.
George Ritzer
A sociologist known for his work on consumerism, globalization, and the concept of McDonaldization, which describes the process of rationalization in societal institutions.
McDonaldization
The process by which the principles of the fast food industry, such as efficiency, predictability, and control, have come to dominate other sectors of American society and the world.
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