Which of the Following Is a CRM Process

question 39

Multiple Choice

Which of the following is a CRM process?

• A) demand management
• B) service
• C) procurement
• D) returns management

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Definitions:

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.

Service Quality

The measurement of how well a delivered service matches the customer's expectations.

Trained Guides

Individuals who have received specialized instruction and certification to lead others, often in outdoor, historical, or educational settings, providing safe and informative experiences.

Perishable

Items, especially foodstuffs, that have a short lifespan or shelf life and can quickly deteriorate or lose quality.