Briefly Describe the Concept of Social CRM

question 56

Essay

Briefly describe the concept of social CRM.

---

Definitions:

Influx

The arrival or entry of large numbers of people or quantities of materials, goods, or other entities, often leading to a significant impact.

Charybdotoxin

A toxin isolated from scorpion venom, which blocks potassium channels in cells, affecting the cellular electrical activity.

Channels

Pathways through which substances can pass in and out of cells or across cell membranes, often specific to certain types of ions or molecules.

Substance P

A peptide neurotransmitter released by certain sensory neurons in pain pathways; signals the central nervous system regarding pain; also stimulates other structures, including smooth muscle in the digestive tract.