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The mental-states, or formula approach, to personal selling assumes that buyers must be led through four mental states, which occur in this order:
Antigens
Substances or molecules that are recognized by the immune system and can evoke an immune response.
Thymus
A gland located behind the sternum and between the lungs that is involved in the development of the body's immune system, particularly in maturing T lymphocytes.
Pre-T Cells
Immature T cells that are in the process of developing into functional T cells, located in the thymus gland.
Functional Immune Cells
Cells of the immune system that are active in defending the body against pathogens and foreign substances.
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