A Personal Selling Approach That Involves Helping Customers Reach Their

question 46

Multiple Choice

A personal selling approach that involves helping customers reach their strategic goals by using the products, services and expertise of the sales organization is called:

• A) Needs-satisfaction selling.
• B) Consultative selling.
• C) Alternative-solutions approach.
• D) Stimulus-response selling.
• E) Adaptable response method.

Calculate percentages related to the lower or upper tails of the normal distribution.

Use z-scores to identify outliers within a dataset.

Interpret the implications of changing mean and/or standard deviation on the distribution of data.

Relate concepts of normal distribution to standardized scores (z-scores) and their applications in testing and assessments.

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Definitions:

Task Manager

A Windows utility that shows programs currently running and permits you to exit nonresponsive programs when you click End Task.

Read/Write Head

The mechanism that retrieves (reads) and records (writes) the magnetic data to and from a data disk.

Access Time

The duration required to retrieve data from a storage device or memory.

Seek Time

The time it takes for the hard drive’s read/write heads to move over the surface of the disk to the correct track.