The Ability, Knowledge, and Resources to Meet Customer Expectations Are

question 14

Short Answer

The ability, knowledge, and resources to meet customer expectations are collectively referred to as ___________, one of the components of trust.

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Definitions:

Feedback

Responses or information about reactions to a product, a person's performance, or a process, which is used for improvement.

Information-gathering

The process of collecting data and insights from various sources for analysis, decision-making, or research purposes.

Identifying

The act of recognizing or distinguishing the characteristics or features of a person, object, or concept.

Interview

A formal meeting in which one or more persons consult, question, or evaluate another person.