Susan Is a New Sales Rep Who Does Not Yet

question 47

Multiple Choice

Susan is a new sales rep who does not yet possess a great deal of product knowledge. She is often asked questions to which she does not know the answer. By being up front with her customers about not knowing the answers, Susan builds trust because she is perceived as:

• A) An expert
• B) Candid
• C) Compatible
• D) Competent
• E) Helpful

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Definitions:

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