Suppose a Salesperson Is Interested in Learning How to Listen

question 88

Multiple Choice

Suppose a salesperson is interested in learning how to listen not only to what the buyer is saying, but how the buyer is saying it. The salesperson should probably work on his/her what?

• A) Questioning skills
• B) Active listening skills
• C) Serious listening skills
• D) Nonverbal language interpretation skills (NLIS)
• E) Nonverbal communication skills

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Definitions:

Proportion

A part, share, or number considered in comparative relation to a whole.

Payoff

Refers to the potential return or outcome received from a particular strategy or decision in game theory and economics.

Nash Equilibrium

A concept within game theory where no player can benefit by changing strategies while the other players keep theirs unchanged, representing a state of mutual best responses.

Offense Strategy

A proactive approach in business or sports wherein actions are initiated to gain a competitive advantage or to score against an opponent.