When a Post-Sale Customer Complaint Arises, the Salesperson Should

question 36

Multiple Choice

When a post-sale customer complaint arises, the salesperson should:

• A) Find out who's responsible for the problem and subsequently inform the buyer.
• B) Reassure the customer that their complaints or concerns are minor.
• C) Accept responsibility for the problem regardless of who in the selling organization is at fault.
• D) Take immediate steps to correct the problem.
• E) Both c and d are correct.

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Definitions:

Socially Stable Protest

A form of protest that occurs within the bounds of the existing social order, aiming for reform rather than radical change.

Nonviolent

A principle or practice of using peaceful methods, rather than force, to bring about political or social change.

Established Patterns

Predefined or widely recognized ways in which processes, behaviors, or activities are conducted within a particular context.

Bureaucratic Social Structures

Organized systems of administration in societies or organizations, characterized by hierarchical positions and written rules.