Which of the Following Is Not One of the Steps

question 46

Multiple Choice

Which of the following is not one of the steps for handling complaints?

• A) Get the whole story
• B) Ask the customer to provide a written summary of the problem
• C) Ask the customer what he/she would like you to do
• D) Gain agreement on a solution
• E) Follow through on all promises

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Definitions:

Taxpayer

An individual or entity that is obligated to pay taxes to a federal, state, or local government.

Income

The financial amount earned from work (wages), capital (investments), or other revenue streams during a specific time frame.

Cafeteria Plans

Employee benefit plans that allow workers to choose from a variety of pre-tax benefits, including health insurance, retirement contributions, and flexible spending accounts.

Scholarship

A financial award given to students to support education, based on academic or other achievements, that does not require repayment.