Tony Is a Salesperson Dealing with a Customer Complaint

question 87

Multiple Choice

Tony is a salesperson dealing with a customer complaint. Tony's customer is asking for a resolution Tony knows is nonviable. Tony should:

• A) Allow the customer to vent more.
• B) Tell the customer no.
• C) Thank the customer for the suggestion and then offer an alternative solution.
• D) Agree to the resolution even though he knows his company won't be able to follow through on his promise.
• E) Tell the customer to think again.