Salespeople Should Make Sure That Their Customers Have Accurate Expectations

question 88

True/False

Salespeople should make sure that their customers have accurate expectations about how the complaint will be resolved.

---

Definitions:

Behavioral Problems

Indicates actions or attitudes displayed by individuals that are deemed socially unacceptable or inappropriate.

Lead

A heavy metal that is toxic to humans, exposure to which can cause serious health problems, especially in children, affecting their development and cognitive functions.

Intelligence Scores

Quantitative measures of a person's cognitive abilities, often determined through IQ tests.

Low Birth Weight

A term used when a newborn weighs less than 2,500 grams (5 pounds, 8 ounces) at birth, which can be an indicator of health issues.