Once the Salesperson and the Customer Have Agreed Upon How

question 63

Multiple Choice

Once the salesperson and the customer have agreed upon how to resolve the complaint, the salesperson should do what?

• A) Make sure the customer has realistic expectations and then implement the solution.
• B) Allow the customer to vent.
• C) Implement the solution.
• D) Get the agreement in writing.
• E) Both c and d

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Definitions:

Profit-Sharing Plan

A retirement plan that gives employees a share in the profits of the company, often vested over time.

Simplified Method

A straightforward calculation approach, often used for determining the taxable portion of annuity payments or retirement benefits.

Qualified Pension Plan

A retirement plan that meets requirements set forth by the IRS to qualify for favorable tax treatment.

Tax-Deferred

Tax-Deferred refers to investment earnings such as interest, dividends, or capital gains that accumulate tax-free until the investor takes constructive receipt of the gains.