When Handling Complaints, the Salesperson Should Listen Carefully and Get

question 52

Short Answer

When handling complaints, the salesperson should listen carefully and get the ______________story.

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Definitions:

Physical Health Benefits

The positive effects on the body resulting from healthy behaviors, such as exercise, proper nutrition, adequate sleep, and avoiding harmful substances.

Mental Health Benefits

Mental health benefits refer to the positive outcomes, such as improved mood and reduced stress, associated with engaging in activities or treatments that enhance mental well-being.

Emotion-based Coping Strategy

Approaches to managing stress that involve reducing the emotional distress caused by a situation, rather than directly addressing the problem.

Positive Reappraisal Strategy

A cognitive coping mechanism involving reinterpretation of a situation in order to see it in a more positive light or to extract positive meaning from it.