Tony Is a Salesperson Dealing with a Customer Complaint

question 87

Multiple Choice

Tony is a salesperson dealing with a customer complaint. Tony's customer is asking for a resolution Tony knows is nonviable. Tony should:

• A) Allow the customer to vent more.
• B) Tell the customer no.
• C) Thank the customer for the suggestion and then offer an alternative solution.
• D) Agree to the resolution even though he knows his company won't be able to follow through on his promise.
• E) Tell the customer to think again.

Recognize and describe the mechanisms of prejudice and discrimination.

Identify and analyze the concepts of stereotyping and its impact on behavior.

Discuss the effects of racial discrimination and understand the term ethnocentrism.

Understand the legislative efforts made to combat discrimination and support equality.

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Definitions:

Derived Class

A class in object-oriented programming that inherits methods and properties from another class, known as the base or parent class.

Base Class

A class from which other classes are derived, also known as a parent or superclass.

Equals Method

A method in many programming languages, such as Java, used to compare two objects for equality.

Super Keyword

A reference variable used in Java to refer to the immediate parent class of the current class.