Once the Salesperson and the Customer Have Agreed Upon How

question 63

Multiple Choice

Once the salesperson and the customer have agreed upon how to resolve the complaint, the salesperson should do what?

• A) Make sure the customer has realistic expectations and then implement the solution.
• B) Allow the customer to vent.
• C) Implement the solution.
• D) Get the agreement in writing.
• E) Both c and d

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Definitions:

Distribution Systems

Distribution systems are networks that companies use to move products from production facilities to end consumers, including warehouses and shipping processes.

Reliability

The probability that a system or component will perform its required function under stated conditions for a specified period of time.