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De-Emphasizing Bad News
The technique of downplaying negative information or news to minimize impact or disappointment.
Cash Refunds
Monetary reimbursements given to customers for the return of products, often as a return policy of retail businesses.
Run-On Sentence
A sentence in which two or more independent clauses are improperly joined without an appropriate conjunction or punctuation.
Independent Clauses
Sentences or clauses that can stand alone as a complete thought or idea because they have both a subject and a predicate.
Q7: The sales presentation takes place prior to
Q45: Which of the following is not a
Q61: The Needs and Benefits Analysis section of
Q87: A major purpose of SPIN and ADAPT
Q92: Salespeople must have an objective for each
Q96: When salespeople relate the initial sales resistance
Q97: "I'm concerned that if we ever have
Q102: A physical characteristic or quality of a
Q116: _refers to a buyer's objections to a
Q126: What are the two commonly used methods