Schedule 2 CRA Contains a List of Indicatively Unfair Terms

question 15

Multiple Choice

Schedule 2 CRA contains a list of indicatively unfair terms. Which of the following from that list is an example of procedural unfairness?

• A) Terms which have the object or effect of requiring any consumer who fails to fulfil his obligation to pay a disproportionately high sum in compensation (Para 6).
• B) Terms which have the object or effect of irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract (Para 10).
• C) Terms which have the object or effect of giving the seller or supplier the right to determine whether the goods or services supplied are in conformity with the contract, or giving him the exclusive right to interpret any term of the contract (Para 16).
• D) All of the options given are correct.

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Definitions:

Strategies

Plans or methods developed to achieve a specific goal or to solve problems.

Refusal Letter

A written communication used to inform an individual or entity that their request, offer, or proposal has been declined.

Closing Wording

The final phrases or sentences in a communication, designed to provide a clear end, summarize the main points, or establish next steps.

Adjustment Refusals

Responses in communication or negotiation characterized by rejecting proposed changes or requests for alteration.