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You have been appointed the leader of an interdisciplinary team in the University of X Healthcare System. The team has been assembled and charged to prepare for re-accreditation by the Joint Commission. It has been a while since you have led or been a team member at the administrative level. To prepare, you review current information on group norms.
You may be facing a challenge. The development of norms in healthcare organizations may be made more difficult because members of an interdisciplinary group represent:
Customer-Centered
An approach that focuses on creating a positive experience for the customer by understanding and meeting their needs.
Progressive
Pertaining to policies or ideas that aim for social improvement by advocating for change and reform, often focusing on fairness, equality, and innovation.
Empowered
Having the confidence, resources, and authority to make decisions and take actions in both personal and professional settings.
Taylor's Scientific Management
A management theory developed by Frederick W. Taylor, focusing on improving economic efficiency, especially labor productivity.
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