Which Aspect of Quality Does CQI Focus Upon to Improve

question 17

Multiple Choice

Which aspect of quality does CQI focus upon to improve quality?

• A) Outcome
• B) Structure
• C) Process
• D) Both outcome and structure
• E) Both structure and process

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Definitions:

Managers

Individuals responsible for planning, organizing, leading, and controlling resources and teams to achieve organizational goals.

Zero Defects

A quality management concept aimed at reducing defects and ensuring products meet quality standards by encouraging a culture of continuous improvement.

Philip Crosby

An influential figure in quality management who developed the concepts of "zero defects" and "the cost of quality," emphasizing that quality management can reduce costs.

Behavioral Approach

A perspective in psychology focusing on observable behaviors and the ways in which they're learned, rather than on internal states or motivations.