In Addressing Problems of Employee Work Performance

question 3

Multiple Choice

In addressing problems of employee work performance:

• A) In every instance give the employee one clear chance to improve.
• B) Be certain to utilize written warnings at each step.
• C) Begin with counseling, and follow with re-instruction as necessary..
• D) Utilize traditional progressive disciplinary processes.

---

Definitions:

The Approach

The initial stage in the sales process where the salesperson makes first contact with the potential customer.

Prospecting

The method of finding possible customers, clients, or purchasers for the products or services offered by a business.

The Close

Refers to the point in a sales process where a salesperson convinces the client to make a purchase.

The Pre-Approach

A step in the sales process involving research and planning before making direct contact with a potential customer.