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What is retrieval?
Process Proportion
A measure of the proportion of times a particular process or event occurs over the total instances considered.
Service Department
A division within a company or an organization that is responsible for providing various support and services to either internal or external customers.
Upper Control Limit
In statistical quality control, the highest value on a control chart that signals when a process is still in control without indicating concern.
Customer Complaints
Feedback or grievances expressed by customers concerning a company's products or services.
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