Which Request Would Be Best Received by an Employee at a Call

question 24

Multiple Choice

Which request would be best received by an employee at a call center?

• A) "Tell me why . . . "
• B) "Could you tell me if . . . ?"
• C) "I need to know . . ."
• D) "I'm unhappy with . . . "

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Definitions:

Number Of Hassles

The quantity of minor irritations or annoyances that an individual encounters in daily life.

Stress

A psychological and physical response to external pressures or threats, which can disrupt an individual's mental or physical well-being.

SRRS

The Social Readjustment Rating Scale, a scale designed to measure the stress load one experiences from various life events.

Major Health Problem

A significant or widespread issue affecting the health of a population.