Which Statement Is TRUE About Online Customer Service

question 52

Multiple Choice

Which statement is TRUE about online customer service?

• A) Customers prefer fast feedback unless the online service rep doesn't answer their question.
• B) Customers always prefer fast feedback from online service reps.
• C) Customers dislike it when online service reps use scripts to increase speed of responses.
• D) Customers dislike it when online service reps take shortcuts to increase speed of responses.
• Title: Chapter 1 Question 29

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Definitions:

Operating Activities

Cash flows related to the day-to-day functioning of a business, such as selling products or services, which are included in the first section of the cash flow statement.

Merchandiser

A business or person who promotes, buys, sells, or distributes goods and commodities for resale.

Income Statement

A report that outlines a business's financial results, including income, expenses, and net profit or loss, for a designated accounting period.

Peripheral Activity

Refers to operations or actions that are not central to the primary business functions but may still generate revenue or incur costs.